De Jagers recognizes that it can sometimes be difficult to choose the correct items online and we want to make sure you're completely satisfied with your purchasing experience.

Faulty, damaged, or incorrect items:

If your item is faulty, damaged, or incorrect (not what you ordered), please contact us immediately on 023 342 1177, or via email at dejagers@dejagers.co.za
We will then discuss the return process and arrange for drop off at nearest De Jagers branch or alternatively arrange for courier to collect parcel from address provided by customer. 
If item is found to be damaged/incorrect order, no courier fees for returns will be charged.
Please note:
Proof of purchase will be required
Item must be unworn, unwashed, unused with all original tags/labels attached
Protective hygiene sticker must be in place for swimwear returns


Change of mind returns:


"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like.

Change of mind items can be refunded or exchanged for free at any of our branches.

If you would prefer to return items via courier the cost of courier will be payable by customer. Only after item has been received by our warehouse and meets the following guidelines will item be exchanged or refunded (courier costs excluded)

Proof of purchase will be required
Returned within 30 days
Item must be unworn, unwashed, unused with all original tags/labels attached
Protective hygiene sticker must be in place for swimwear returns

Please note no returns of refunds will be considered for the following:
Underwear
Clearance items

If you have any questions regarding our returns policy please contact us on 023 342 1177 or via email at dejagers@dejagers.co.za